Credit Card Concierge Service, Explained
What it does
Think of it as a personal assistant for your card. A concierge can book flights and hotels, track down restaurant reservations and event or concert tickets, arrange gifts and deliveries, and research options for you. It is available by phone and often chat or email, typically around the clock on premium cards.
Which cards include it
Concierge service comes with premium tiers: many Visa Infinite and World Elite Mastercard cards, and issuer programs like the Amex Platinum concierge. The depth varies, so a top travel card concierge can pull strings a basic one cannot. It is one of the perks that helps justify a premium annual fee if you use it.
How to use it
Call the number on the back of the card or use your issuer app. Be specific about what you want, and remember the service is free but the bookings are not; you pay for the dinner, tickets, or flights. It is most useful for hard-to-get reservations and time-consuming research. See best premium travel cards.
Frequently asked questions
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